Help & Support

1. Sign up for a doczap account
2. Navigate to API Keys in your dashboard
3. Click “Create API Key”
4. Copy and store your key securely (it’s only shown once)

Add "isTest": true to your request body:

{
  "customer": "Test Customer",
  "isTest": true
}

Test mode gives you 10 free PDF generations per day with a watermark.

Use async mode with Prefer: respond-async header for better performance.

*Response times are typical but not guaranteed and may vary based on system load.

Webhooks notify you when async PDF generation completes:

1. Configure webhook URL in dashboard
2. Make async API request
3. Receive webhook with PDF URL when ready

Note: Webhooks only fire for async requests.

• Request body: 1 MB maximum
• Generated PDF: 50 MB maximum
• Processing timeout: 30 seconds (sync mode)
• Template size: 10 MB maximum

When you exceed your monthly quota, please upgrade your plan to continue generating PDFs. You can upgrade at any time through your dashboard.

Yes, you can change or cancel anytime:

• Upgrade: Takes effect immediately with prorated billing
• Downgrade: Takes effect at next billing cycle
• Cancel: Retain access until end of current period

No, unused renders don’t roll over to the next month. Your quota resets at the start of each billing cycle.

Check these common issues:

1. API key format: Must start with sk_live_
2. Authorization header: Bearer sk_live_xxx
3. API key is active (not revoked)
4. API key matches your organization

Common issues:

1. Missing data: Check all required fields are provided
2. Invalid placeholders: Ensure {{field}} names match exactly
3. Template errors: Validate template syntax
4. Encoding issues: Use UTF-8 encoding

Enable debug mode for detailed errors:

curl -H "X-Debug-Mode: true" ...

Webhooks only fire for async requests. Ensure:

1. You’re using Prefer: respond-async header
2. Webhook URL is publicly accessible HTTPS
3. Your endpoint returns 2xx status code
4. Check webhook logs in dashboard